Frequently Asked Questions

How do I send money online?

Log in to your account. If you don’t have an account, please register for free.Choose send money.
Enter your receiver’s details.
Pay with your Visa, MasterCard, Maestro or Visa Debit (Delta and Visa Electron).
You’ll get a confirmation by email.

 

Is it safe to send money online?

Yes, your money transfer is safe with us. We are regulated by the UK Financial Conduct Authority for the provision of money transfer services (firm Ref No. PSD/514523) and regulated as Money Service Business with HMRC (Money laundering Registration No. 12137767).

What are the fees to send money online?

Sending money online is absolutely free we pay all the fees and the charges by the bank. There are no fees for sending online what so ever.

How do I know that my money is sent?

You will receive an email notification containing a receipt detailing your transaction as well as SMS notification.

How can I track my Money transfer?

You can log in to you altras International account and click on transaction history, Hence you will be able to see your transaction status .

When will the money be available to my Receiver?

Money is usually available for pickup within 10 minutes, depending on the opening hours of the payout location.

What should I do if my Receiver is having trouble picking up the transaction?

Please follow the steps below:
Make sure that the receiver is at the correct pick up location.
Make sure that the receiver has the correct Transaction ID No.
Verify that your Receiver has a valid ID, and that the ID matches the name you provided in the beneficiary details from.
For further assistance, Contact Us or call 08000730147.

What information do I need in order for my money transfer to be received?

You will need the beneficiary full name, phone number, City, and he must have valid ID in the payout location recognised by the payout location.

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If you did not find answers to your question, please don’t hesitate to contact us. We are here to help you.

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